Terms of Service

Agreement to Terms

Welcome to Istanbul Salam. These Terms of Service ("Terms") govern your use of our website, mobile applications, and services (collectively, the "Service") operated by Istanbul Salam ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Description of Service

Istanbul Salam is an event discovery and booking platform that connects users with events, tours, and experiences in Istanbul and beyond. Our Service allows you to:

• Browse and search for events and experiences
• Book tickets and make reservations
• Manage your bookings and view booking history
• Save favorite events and receive notifications
• Access your digital tickets and e-vouchers

User Accounts

To access certain features of our Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Booking and Payments

Booking Process

• All bookings are subject to availability
• Prices are displayed in the currency indicated and may vary
• A booking is confirmed only after successful payment
• You will receive a confirmation email with booking details

Payment Terms

• We accept various payment methods as displayed during checkout
• All payments are processed securely through third-party payment providers
• You agree to pay all charges at the prices in effect when incurred
• Additional fees may apply for certain payment methods

Pricing

All prices are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. We reserve the right to correct any errors and cancel orders placed at incorrect prices.

Cancellation and Refund Policy

Cancellation and refund policies vary depending on the event and organizer. Please review the specific cancellation policy for each event before booking.

General Guidelines

• Cancellation requests must be submitted through the app or website
• Refunds are processed to the original payment method
• Processing time for refunds may take 5-10 business days
• Some events may be non-refundable as indicated at booking

Event Cancellation by Organizer

If an event is cancelled by the organizer, you will receive a full refund automatically. We will notify you via email and app notification.

User Conduct

You agree not to use our Service to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use automated systems to access the Service without permission
• Resell tickets or bookings without authorization
• Engage in fraudulent activities

Intellectual Property

The Service and its original content, features, and functionality are owned by Istanbul Salam and are protected by international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Remove any copyright or proprietary notices

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Istanbul Salam. We are not responsible for:

• The content or practices of third-party sites
• Any damage or loss caused by third-party services
• The availability or accuracy of external content

We encourage you to review the terms and privacy policies of any third-party sites you visit.

Disclaimer of Warranties

Our Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or reliability of any content

Limitation of Liability

To the maximum extent permitted by law, Istanbul Salam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Personal injury or property damage
• Unauthorized access to your data
• Any interruption or cessation of the Service

Indemnification

You agree to indemnify and hold harmless Istanbul Salam, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Service

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Istanbul, Turkey.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

• Breach of these Terms
• Fraudulent or illegal activity
• Request by law enforcement
• Extended periods of inactivity

Upon termination, your right to use the Service will cease immediately.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.